Shipping & returns


Standard shipping is free within the contiguous United States with a purchase of $120 or more. Order must total $120 after all discounts or promotions are applied. Some items are not eligible for free freight. On these occasions, we will note it on the product's page.


There is a $8 flat rate standard shipping within the contiguous United States for orders under 5lbs. For orders that are above 5lbs, the flat rate standard shipping is $12. We operate with UPS or USPS Standard Mail (3-5 business days) depending on the size of the order. 

Please choose Express Shipping at checkout to receive your order within 1-3 business days for guaranteed delivery dates. The flat rate for Express Shipping is $12.


International shipping rate is a flat rate of $35.


We offer free local delivery in the Brooklyn area with zipcode 11231. When checking out, choose pick up as you shipping method.


Merci Bisous does not assume responsibility for orders with incorrect shipping addresses. Please check that the shipping address you enter is correct. Returned items due to an incorrect address provided will be the customer's responsibility for re-ship charges.


While we will always do our best to ensure that your order is delivered to you on time,
Merci Bisous is not responsible for missing or lost packages due to courier error. However, we will work as hard as we can with you to recover the box and file the necessary claims. You must initiate the request within 14 days of the ship date.


Whether you order for your family or make a present to a lucky little one, our packaging is always delicate and pleasant to open. Complimentary gift wrapping is also free, when checking out, check the box “is it a gift?” If you want to include a little note to the package, just mention it in the additional comments section and we will add the message on your behalf.  


We are happy to offer returns. Please email us your order number and description of the problem, and we will guide you through our simple return process. Requests for returns must be made within 14 days of the sale date.

Please include your original receipt inside the returned box. The product must not have been used and in the same condition, you received. Items must be in the original undamaged box and packaging with all accompanying materials intact. Once we receive the returned goods, we will process the refund.

    The delivery shipping costs and the return costs are non-refundable. You are responsible for the return shipping costs. Returns with unpaid customs charges, shipping costs or any additional fees will not be accepted.

    If we made a mistake regarding your order, we will assume the shipping costs.

    We will refund the amount of the returned goods as quickly as possible and at the latest within 14 days following receipt of proof of return (receipt for the postage of a tracked parcel, stamped and dated by the post office) of the parcel addressed to us or receipt of the parcel by us (the first of these two dates prevailing). 

    In case you want to return an item, please send an email to


    We don’t do exchanges. If you want another size or item you should return the one purchased and place a new order.