Shipping & returns
Standard shipping is free within the contiguous United States with a purchase of $120 or more. Order must total $120 after all discounts or promotions are applied. Some items are not eligible for free freight. On these occasions, we will note it on the product's page.
There is a $5 flat rate standard shipping within the contiguous United States for orders under 5lbs. For orders that are above 5lbs, the flat rate standard shipping is $10. We operate with UPS or USPS Standard Mail (3-5 business days) depending on the size of the order.
Please choose Express Shipping at checkout to receive your order within 1-3 business days for guaranteed delivery dates. The flat rate for Express Shipping is $10.
We apologize but do not offer international shipping at this time.
FREE LOCAL DELIVERY
We offer free local delivery in the Brooklyn area with zipcode 11231. When checking out, choose pick up as you shipping method.
INCORRECT SHIPPING ADDRESS
Merci Bisous does not assume responsibility for orders with incorrect shipping addresses. Please check that the shipping address you enter is correct. Returned items due to an incorrect address provided will be the customer's responsibility for re-ship charges.
MISSING OR LOST ORDERS
While we will always do our best to ensure that your order is delivered to you on time,
Merci Bisous is not responsible for missing or lost packages due to courier error. However, we will work as hard as we can with you to recover the box and file the necessary claims. You must initiate the request within 14 days of the ship date
PACKAGING and GIFTS
Whether you order for your family or make a present to a lucky little one, our packaging is always delicate and pleasant to open. Complimentary gift wrapping is also free, when checking out, check the box “is it a gift?” If you want to include a little note to the package, just mention it in the additional comments section and we will add the message on your behalf.
You have 14 days to return any of the products that you have purchased starting at the date of receiving your package.
We will not accept the return of any product that is not in the conditioned as shipped (not been used, washed, damaged, etc) and must still be labeled. Additionally, swimwear, candles and items marked as last chance products are non-returnable.
The delivery shipping costs and the return costs are non-refundable. You are responsible for the return shipping costs. Returns with unpaid customs charges, shipping costs or any additional fees will not be accepted.
If we made a mistake regarding your order, we will assume the shipping costs.
We will refund the amount of the returned goods as quickly as possible and at the latest within 14 days following receipt of proof of return (receipt for the postage of a tracked parcel, stamped and dated by the post office) of the parcel addressed to us or receipt of the parcel by us (the first of these two dates prevailing).
In case you want to return an item, please send an email to firstname.lastname@example.org.
We don’t do exchanges. If you want another size or item you should return the one purchased and place a new order.