Shipping & returns

 

SHIPPING 

  • USPS Priority Mail (1-3 Business days) under 7lbs - $9

Merci Bisous offers flat rate shipping of $9 for all domestic orders under 7lbs. We operate with USPS Priority Mail (1-3 Business days). Once your order is processed, you will receive an email notification with a tracking number.

  • USPS Priority Mail (1-3 Business days) above 7lbs - $18 

Merci Bisous offers flat rate shipping of $18 for all domestic orders above 7lbs. We operate with USPS Priority Mail (1-3 Business days). Once your order is processed, you will receive an email notification with a tracking number.

  • International orders : please email us at charlotte@mercibisous.com for a quote.

We make every effort to process your order within 24h. Orders placed on non-business days will be processed the following business day and will be shipped, pending credit card verification, as fast as possible.

While we will always do our best to ensure that your order is delivered to you on time, we are in no way responsible for any delays in shipping such as local delivery errors, international customs issues and any condition beyond our control.

 

PACKAGING and GIFTS

Whether you order for your family or make a present to a lucky little one, our packagings are always delicate and pleasant to open. If you want to include a little note to the package, just mention it in the Additional comments section of your cart and we'll hand write it on your behalf! 

 

RETURNS 

Returns are accepted for store credit, refund or exchange. Items must be unworn, undamaged, and have the tags still on them. All returns are accepted at the sole discretion of Merci Bisous. Additionally, all items marked as final sale in the product description may not be returned.

All items must be postmarked for return within 30 days from the day you received them.  You will be responsible for return shipping costs unless we shipped an incorrect or damaged product to you. 

In case you want to return an item, please send an email to charlotte@mercibisous.com.